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Linda Ellis

Photo of Linda at beach

23 Windell Pl.
Apt. B
Stamford, CT 06906
(203)323-6057
ljellis@snet.net

Objective·Highlights of Qualifications·Hardware/Software·Professional Experience·Education

Objective: A position in the Technical Help Desk Support or Computer Operations Support area of a progressive company, with the opportunity to work in HTML and develop/maintain Web Sites.

Highlights of Qualifications

Four years as a help desk support technician in a client/server environment.
Detail oriented, with good organizational, communication, and supervisory skills.
Highly proficient in problem resolution, and monitoring of system hardware and software.
Fourteen years of Information Technology in an IBM Mainframe environment.

Hardware/Software

IBM-Compatible PC's · Microsoft Office · Clarify · HTML · Windows NT/98/2000
IBM ES-900 Mainframe OS/MVS · JCL · ISPF/PDF · TMON MVS/DB2 · Control-M,O,R

Professional Experience

E-SyncNetworks Inc. Trumbull, CT - Clarify Systems Administration/Help Desk Support Technician, June 1997-present.

Monitor and provide help desk support for E-Sync Networks customer applications, proprietary software, NT Servers, Gentran EDI Translator Server, and data communication links.
Created a manual of daily and monthly procedures performed by the operations staff.
Clarify SQL Database System Administration:
Maintenance of employee logon ID's, passwords and access security.
Installation of Clarify client software on laptops/desktops and instruction to users on how
to create cases, sites, and contacts in Clarify.

Caldor, Inc. Trumbull, CT - Computer Operator/Scheduler, 1996 - 1997

Used Control/M to schedule production and test jobs.
Supported programmers in resolving production problems.
Worked closely with Production Control to evaluate and reduce the number of reports being printed, and the number of tape data sets in the tape library.
Ran weekly and monthly payroll jobs that involved setting up job parameters, verifying output, creating and mailing out of payroll tapes.
Developed an online vendor data base that included contacts, jobname, stepname, data sets, and the scheduled run time.

Walden Books Inc. Stamford, CT - Computer Operator/Shift Supervisor, 1983 - 1995

Shift supervisor of operations and print room staff.
Verified that production schedules were completed and reports distributed.
Trained new operators in JCL, job dependencies, and critical path schedules.
Evaluated job schedules and recommended JCL and schedule changes to increase efficiency, decrease execution time and make job restarts easier.

Education

Computer Processing Institute, (CPI), Bridgeport CT
Diploma, Computer Operations, May, 1983
Norwalk Community College,Web Development
Clarify System Administration Courses