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Objective: A position in the Technical Help Desk Support or Computer Operations area of a progressive company, with the opportunity to work in HTML and develop/maintain Web Sites.
Highlights of Qualifications
- Four years as a help desk support technician in a client/server environment.
- Detail oriented, with good organizational, communication, and supervisory skills.
- Highly proficient in problem resolution and monitoring of system hardware and software.
- Fourteen years of information technology experience in an IBM mainframe environment.
- Completed a college level Web Development Class.
- Built a personal Web Site using HTML.
Technical Experience
Hardware: Compaq Desktops, Laptops, and Servers • IBM ThinkPad's • Gentran EDI Server Commerce Path fax servers • IBM ES-9000 Mainframe and peripherals devices
Software: Microsoft Office 98/2000 • Windows NT 4.0 • Windows 98/2000 • Clarify (helpdesk software) Proprietary Software • OS/MVS • JCL ISPF/PDF • TMON MVS/DB2 • Control-M,O,R
Professional Experience
E-SyncNetworks Inc. Trumbull, CT - Help Desk Support Technician/Clarify Systems Administration, June 1997 - present.
- Monitor and provide help desk support for E-SyncNetworks customer applications,
proprietary software, NT Servers, Gentran EDI Translator Server, and data communication links.
- Created a manual of daily and monthly procedures performed by the operations staff.
- Clarify SQL Database System Administration:
Maintenance of employee logon ID's, passwords and access security.
Installation of Clarify client software on laptops/desktops and instruction to users on how to create cases, sites, and contacts in Clarify.
Caldor, Inc. Trumbull, CT - Computer Operator/Scheduler, 1996 - 1997
- Used Control/M to schedule production and test jobs.
- Supported programmers in resolving production problems.
- Worked closely with Production Control to evaluate and reduce the number of
reports being printed, and the number of tape data sets in the tape library.
- Ran weekly and monthly payroll jobs, that involved setting up job parameters,
verifying output, creating and mailing out of payroll tapes.
- Developed an online vendor data base that included contacts, jobname, stepname,
Data sets, and the scheduled run times.
Walden Books Inc. Stamford, CT - Computer Operator/Shift Supervisor, 1983 - 1995
- Shift supervisor of operations and print room staff.
- Verified that production schedules were completed and reports distributed.
- Trained new operators in JCL, job dependencies, and critical path schedules.
Education
Computer Processing Institute, (CPI), Bridgeport CT
Diploma, Computer Operations, May, 1983
Norwalk Community College, Web Development
Clarify System Administration Courses
